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Terms & Conditions

The owner of the online store plummebeauty.com (hereinafter referred to as the online store) is Plumme Beauty OÜ (registry code 16181021), located at Narva rd 7b, Tallinn 10117 Estonia.

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price. The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order. However if it transpires that additional customs and / or import duties are payable in the country of destination of the purchaser to receive the goods, they must be paid by the purchaser.
Prices can be seen in Euros (€), United States Dollars ($) or Pound Sterlings (£).
Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via PayPal or payment methods provided by KEVIN EU, UAB. Here is a list of possible payment methods:

  • Paypal
  • Visa/Mastercard
  • Credit Card payments
  • Estonian bank links (Swedbank, SEB, LHV, Luminor, Coop Pank, Pocopay, mTasku)
  • Finnish bank links (Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki)
  • Latvian bank links (Swedbank, SEB, Citadele, Luminor)
  • Lithuanian bank links (Swedbank, SEB, Luminor)

If the payment is made using a credit card or bank link, the personal data necessary for the execution of payments is transferred to authorized processor KEVIN EU, UAB. The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible, and the money paid (including the shipping cost, if applicable) will be refunded promptly, but no later than within 14 banking days of receiving the notification.

Shipment

The shipping price depends on the destination country, quantity of products and choosing between tracked or non-tracked shipping. Goods are shipped to the following countries and destinations: Afghanistan, Albania, Algeria, Andorra, Angola, Antiqua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Costa Rica, Croatia, Cyprus, Czech Republic, Democratic Republic of the Congo, Cuba, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Island, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, North Korea, North Macedonia, Norway, Oman, Pakistan, Palau (Belau), Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Romania, Russian Federation, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Kitts and Nevis (St. Christoph and Nevis), St. Lucia, St. Vincent and the Grenadines, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

All shipments generally arrive at the destination specified by the purchaser within 3-30 business days of the date of entry into force of the contract of sale. We have the right to ship goods in up to 60 calendar days in exceptional cases. Our warehouse and logistics partner is mainly Huboo Technologies Ltd who uses the courier services of the largest shipping companies (DHL, FedEx, etc) depending on the destination and package size. After the goods have been handed over to the logistics company, Plumme Beauty OÜ will not be responsible for the delays that may occur.

The purchaser should also be aware that delays may be imposed by your country’s customs clearance. Products are shipped from either Estonia or the UK subject to availability. Any fees charged and permits required for import by your customs are the sole responsibility of the purchaser.

If the package is returned to us due to the submission of an incorrect or incomplete address at the purchase, the purchaser must pay all delivery costs to re-deliver the order to a corrected address. Plumme Beauty OÜ is not responsible for the loss of the package if the address provided by the purchased at checkout is incomplete or incorrect.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the online store within 14 days.

The right of withdrawal applies only to a purchaser acting as a natural person who concludes a transaction not related to independent economic or professional activities (e.g. a consumer) and does not apply if the purchaser is a legal entity.

To be eligible for a return, the item must be unused and in the same condition when it was received. It must also be in the original packaging and the boxes cannot be broken or opened. The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). If the purchaser receives a refund due to the consumer’s right of withdrawal, the shipping costs for returning the goods will not be covered by the online store.

To return the goods, the purchaser must submit a request for withdrawal form and send it to the e-mail address customersupport@plummebeauty.com within 14 days of receiving the goods.
In order to withdraw the order, purchased from www.plummebeauty.com we ask you to submit answers to the following questions:

  • Purchaser’s  name:
  • Receiver’s name (if different from the Purchaser’s name):
  • Purchase nr:
  • Purchase date:
  • Reason of withdrawal:

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the purchaser has provided solid proof of returning the products, whichever occurs first.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error (technical errors in system or human mistakes).

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which clearly already existed at the time of delivery. The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all the payments involved in the contract of sale.

The online store will respond to the consumer’s complaint in written form, after receiving a complaint to e-mail address customersupport@plummebeauty.com, within 14 days.

Direct marketing and processing of personal data

The online store uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods. 

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has given their consent to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer. Please find a more detailed description of use of personal data from the Privacy Policy on the website of the online store.

Settlement of disputes

All complaints made by a purchaser about the online store must be emailed to customersupport@plummebeauty.com

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. A purchaser may also turn to the dispute resolution bodies of the European Union.

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